Pliant - AVL Support Portal

How can our Pliant team assist you? Please choose from one of the following options.

Technical Support

Expert support for systems engineering, configuration, and project deployment.

Technical Support

Identify all items using the fields below

Brand

Model Number

Detailed description of problem or issue

Add another product Remove

Would you like to upload additional files in your ticket?

No Yes

Upload files (Up to 4 files in JPG, JPEG, JPE, MP4, M4V and PDF formats.)

Maximum file size: 4MB

Company name

Name

First

Last Name

Last

Phone

Address

City

State/Province

Zip/Postal

Country

Address

If you are human, leave this field blank.

Repair Request

Open an RMA to send your hardware for warranty or post-warranty service.

Repair Request

Identify all items using the fields below

Brand

Model Number

Serial Number

Do you have a copy of your bill of sale?

No Yes

(If yes, please upload a copy of your invoice!)

Date of Purchase

(If you don't know exactly, provide an approximate date.)

Upload files (Up to 4 files in JPG, JPEG, JPE, MP4, M4V and PDF formats.)

Maximum file size: 4MB

Description of what occurred

Add another product Remove

Would you like to upload additional files in your ticket?

No Yes

(E.g. product photos or screenshot)

Upload files (Up to 4 files in JPG, JPEG, JPE, MP4, M4V and PDF formats.)

Maximum file size: 4MB

Company name

Name

First

Last Name

Last

Phone

Address

City

State/Province

Zip/Postal

Country

Address

If you are human, leave this field blank.

Replacement Parts

Request original spare parts.

Replacement Parts

Identify all items using the fields below

Brand

Model Number

Serial Number

QTY

Describe what part exactly you want to replace

Add another product Remove

Would you like to upload additional files in your ticket?

No Yes

(E.g. product photos or screenshot)

Upload files (Up to 4 files in JPG, JPEG, JPE, MP4, M4V and PDF formats.)

Maximum file size: 4MB

Company name

Name

First

Last Name

Last

Phone

Address

City

State/Province

Zip/Postal

Country

Address

If you are human, leave this field blank.

Product Returns

Request a product return. For DOA units, use damaged order instead.

Product Returns

Disclaimer

All returns require authorization as well as an RMA.
Any items returned without authorization will be refused.
Returns must be new, factory sealed and unopened within 10 days of your receipt.
A 20% restocking fee may be applied on all returned goods.
Special order items are not eligible for return.
The customer is responsible for shipping charges to return the product to AV.

I agree with the Disclaimer Terms and wish to proceed.

No Yes

Are all the items in your request on the same invoice?

No Yes

Invoice Number

Date of Purchase

(If date is not known, please enter today’s date)

Identify all items using the fields below

Brand

Model Number

Invoice Number

Date of Purchase

(If date is not known, please enter today’s date)

Reason for return:

Add another product Remove

Company Name

Name

First

Last Name

Last

Phone

Address

City

State/Province

Zip/Postal

Country

Address

If you are human, leave this field blank.

Report Damaged & DOA Product

Report shipping damages and DOA units (Dead On Arrival)

Damaged Order

Disclaimer

AVL must be advised within 30 days of receipt for all defective equipment.
Replacement units will not be sent without prior authorization and will require a new PURCHASE ORDER. Once the defective unit is received at AVL, a credit will be issued against the replacement PURCHASE ORDER.

I agree with the Disclaimer Terms and wish to proceed.

No Yes

Are all the items in your request on the same invoice?

No Yes

Invoice Number

Date of Purchase

(If date is not known, please enter today’s date)

Identify all items using the fields below

Brand

Model Number

Invoice Number

Date of Purchase

(If date is not known, please enter today’s date)

Reason for return:

Add another product Remove

Do you have a photo of the damages?

No Yes

Upload files (Up to 4 files in JPG, JPEG, JPE, MP4, M4V and PDF formats.)

Maximum file size: 4MB

Did you advise the carrier of the damage on the waybill?

Yes

Company Name

Name

First

Last Name

Last

Phone

Address

City

State/Province

Zip/Postal

Country

Address

If you are human, leave this field blank.