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Create a Ticket
Product Information
Knowledge Base
Product Cross-Reference
Create a Ticket
Product Information
Knowledge Base
Product Cross-Reference
Open a technical support ticket for
Zoom
to ensure faster processing.
ZOOM Tech Support
Disclaimer
To receive assistance through our support ticket system,
please ensure that your product was originally purchased within Canada.
Please be advised that
Zoom does NOT provide replacement parts nor do they service units
.
All Zoom products are covered under a 1 Year manufacturer warranty that begins from the date of purchase.
For a product that is currently IN WARRANTY, a replacement unit is issued.
For a product that is currently OUT OF WARRANTY, it will qualify for the replacement program offered by Zoom
In both cases, the customer MUST ship the defective unit to AVL at their expense. Once the defective unit is received at AVL and verified, the replacement unit will be sent at AVL’s expense.
I agree with the Disclaimer Terms and wish to proceed.
*
No
Yes
Identify all items using the fields below
Model Number
*
Serial Number
*
Invoice Number
*
Purchased From
*
Date of Purchase
*
(If date is not known, please enter today’s date)
Description of problem / issue
*
Warranty Status
*
In Warranty
Out of Warranty
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Add another product
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Do you have a copy of the proof of purchase?
No
Yes
Upload files (Up to 4 files in JPG, JPEG, JPE, MP4, M4V and PDF formats.)
*
Drop a file here or click to upload
Choose File
Maximum file size: 4MB
Name
*
First
Last Name
*
Last
Email
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Phone
Address
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City
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Province
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Select Province
Alberta
British Columbia
Manitoba
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Newfoundland and Labrador
Northwest Territories
Nova Scotia
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Prince Edward Island
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Yukon
Postal Code
*
Submit
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