My Product Arrived Defective

Is your brand new equipment not operating correctly? We're here to help. Report defective items and we'll promptly ensure you get the pristine gear you need for your project.

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Disclaimer

  • AVL must be advised within 30 days of receipt for all defective equipment.
  • Replacement units will not be sent without prior authorization and will require a new DOA #. Once the defective unit is received at AVL, a credit will be issued against the replacement DOA #.