AUDAC - AVL Support Portal

Technical Support

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Brand

Model Number

Detailed description of problem or issue

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Maximum file size: 4MB

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Repair Request

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Brand

Model Number

Serial Number

Do you have a copy of your bill of sale?

No Yes

(If yes, please upload a copy of your invoice!)

Date of Purchase

(If you don't know exactly, provide an approximate date.)

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Maximum file size: 4MB

Description of what occurred

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No Yes

(E.g. product photos or screenshot)

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Maximum file size: 4MB

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Replacement Parts

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Brand

Model Number

Serial Number

QTY

Describe what part exactly you want to replace

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No Yes

(E.g. product photos or screenshot)

Upload files (Up to 4 files in JPG, JPEG, JPE, MP4, M4V and PDF formats.)

Maximum file size: 4MB

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Product Returns

Disclaimer

All returns require authorization as well as an RMA.
Any items returned without authorization will be refused.
Returns must be new, factory sealed and unopened within 10 days of your receipt.
A 20% restocking fee may be applied on all returned goods.
Special order items are not eligible for return.
The customer is responsible for shipping charges to return the product to AV.

I agree with the Disclaimer Terms and wish to proceed.

No Yes

Are all the items in your request on the same invoice?

No Yes

Invoice Number

Date of Purchase

(If date is not known, please enter today’s date)

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Brand

Model Number

Invoice Number

Date of Purchase

(If date is not known, please enter today’s date)

Reason for return:

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Company Name

Name

First

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Last

Phone

Address

City

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Address

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Damaged Order

Disclaimer

AVL must be advised within 30 days of receipt for all defective equipment.
Replacement units will not be sent without prior authorization and will require a new PURCHASE ORDER. Once the defective unit is received at AVL, a credit will be issued against the replacement PURCHASE ORDER.

I agree with the Disclaimer Terms and wish to proceed.

No Yes

Are all the items in your request on the same invoice?

No Yes

Invoice Number

Date of Purchase

(If date is not known, please enter today’s date)

Identify all items using the fields below

Brand

Model Number

Invoice Number

Date of Purchase

(If date is not known, please enter today’s date)

Reason for return:

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Do you have a photo of the damages?

No Yes

Upload files (Up to 4 files in JPG, JPEG, JPE, MP4, M4V and PDF formats.)

Maximum file size: 4MB

Did you advise the carrier of the damage on the waybill?

Yes

Company Name

Name

First

Last Name

Last

Phone

Address

City

State/Province

Zip/Postal

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Address

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Technical Support

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Repair Request

Identify all items using the fields below

Replacement Parts

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Product Returns

Disclaimer

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My Product Arrived Defective

Disclaimer

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